It never ceases to amuse me that business is gauged on a receptionist flicking on and off with what looks like the lights from my Mother's 1970's era vanity according to incoming call volume....let me correct that...calls waiting on hold.
Even more amusing...supervisors frantically looking through the barren office for a reservation agent to pick up a call. Or--this is even better--a supervisor pretending to analyze one of the call monitors situated between various empty desks. Nope, no matter how long you stare at that monitor, more reservations agents aren't going to pop out of thin air.
We've all heard that saying "a watched pot never boils", right?
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